Current industry challenge

Fragmented experiences are the result of channel silos that connect customers to engagement systems of record.

Koopid Platform

A breakthrough platform that unifies the customer’s journey across touch points and engagement systems

 

Technology Overview

  • Koopid’s Persistent Conversation Button is embedded into customer touch points
    • Context-aware conversation entry
    • Natural language dialog
    • Smart, guided assistance
    • Stunning UI, brand-aware experience
  • Koopid’s Customer Experience Orchestration engine blends intelligent automation and expert human touch to deliver seamless journeys across digital and voice channels
  • AI is built into the core of the Koopid engine.Customer context, conversation and workflow data are continuously processed to curate consistent, personalized and empathetic experiences in real-time
  • Experience Designer (XDesigner™ ) a framework to create and deploy meaningful and contextual experiences rapidly